Privacy Policy

Effective Date: 07-28-2025

Hattie Willoughby (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information:
Name, email address, billing information, and any other details you voluntarily provide through contact forms, inquiries, or checkout.

Usage Data:
IP address, browser type, device information, pages visited, and time spent on our website.

2. How We Use Your Information

We use your information to:

Provide and deliver our services

Process payments and send confirmations (if applicable)

Respond to inquiries and customer support requests

Improve our website, offerings, and overall user experience

3. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze website traffic, improve performance, and enhance user experience. You may disable cookies through your browser settings, though some features of the site may not function properly.

4. Data Sharing

We do not sell or rent your personal information. We may share your information only when necessary to:

Fulfill services or transactions

Comply with legal obligations

Work with trusted service providers (such as payment processors or email platforms) under confidentiality agreements

5. Data Retention

We retain your information only for as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce our agreements.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the information below.

7. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Hattie Willoughby
4441 Wellington Street
Montreal, H4G 1W6
Quebec, Canada
Email: [email protected]

Terms & Conditions

Effective Date: 07-28-2025

Welcome to the website of Hattie Willoughby. By accessing or using this website and its services, you agree to the following terms and conditions.

1. Use of Website

You must be at least 18 years old to use this website or have permission from a parent or legal guardian.

2. Intellectual Property

All content on this website, including text, images, branding, and digital materials, is the property of Hattie Willoughby and may not be copied, reproduced, distributed, or resold without written permission.

3. Payments

All payments are processed securely. Prices are listed in the applicable currency and may change at any time. By completing a purchase, you authorize us to charge your selected payment method.

4. Refund Policy

Refund eligibility, if applicable, is outlined in our Refund Policy below. Unless otherwise stated, services and digital products are non-refundable after delivery.

5. User Responsibility

You are responsible for maintaining the confidentiality of any account or login credentials and for all activity conducted under your account.

6. Limitation of Liability

Hattie Willoughby shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website, services, or content.

7. Modifications

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting with an updated effective date.

Refund & Dispute Policy

We stand behind the quality of our services and offerings.

Refund Eligibility (if applicable):

Refund requests must be submitted in writing within the timeframe specified at the time of purchase.

Refunds requested outside the stated timeframe will not be honored.

Dispute Resolution:
If you experience an issue, please contact us directly before initiating a chargeback. We are committed to resolving disputes fairly and efficiently.

All disputes shall be governed by the laws of Quebec, Canada.

Cancellation Policy

Because services and digital products are delivered promptly, cancellations are not available once a purchase has been completed.

If a recurring subscription is offered, you may cancel future billing at any time by:

Accessing your account settings, or

Contacting us prior to the next billing cycle

Unused portions of subscriptions are not eligible for refunds if cancellation occurs after renewal.

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